Shipping and Returns
Shipping
Please note that due to ongoing shipping and logistical constraints, shipping timelines have been extended for many items we offer. For example, there could be a delay between when your shipping label is created and when the carrier (UPS or the United States Postal Service) retrieves the item from our fulfillment center. We will reach out to you immediately should we anticipate a more extensive delay.
A number of our makers will ship items from their collections directly to you via their own fulfillment centers. If an item is ever delayed, we will notify you immediately and will ship the item separately at no extra charge.
Please note that we're unable to edit shipping addresses once we've shipped your order.
Shipping Rates
| Merchandise Total | Economy (5-8 business days) | Express (1-2 business days) |
|
Less than $24.99 |
$14.50 |
$33.50 |
|
$25.00–$49.99 |
$16.50 |
$35.50 |
|
$50.00–$64.99 |
$18.50 |
$37.50 |
|
$65.00–$99.99 |
$20.50 |
$39.50 |
|
$100.00–$149.99 |
$23.50 |
$42.50 |
|
$150.00–$199.99 |
$27.50 |
$45.50 |
|
$200.00-$249.99 |
$34.50 |
$48.50 |
| $250.00-$299.99 | $36.50 | $51.50 |
| $300.00-$349.99 | $40.50 | $55.50 |
| $350.00-$399.99 | $45.50 | $58.50 |
| $400.00 and up | Free | $60.50 |
Shipping Confirmation
Once we ship your order, we'll send you a confirmation email with the tracking info. Should your order be delivered in multiple shipments, you will receive a shipping confirmation email and tracking number for each shipment. Please check your spam folder if you're unable to find this email, especially if it's your first time hearing from us.
Return Policy
We hope you fall in love with your purchase the moment you unpack it! But should you need to return any item, we've set up an easy process for you.
- You must request a return within 30 days of receiving your item.
- We do not refund original shipping charges.
- Your item must be returned in the same condition you received it — unworn or unused, with tags, and in its original packaging. Refunds will not be issued for returned items that show signs of use or visible wear.
- You'll need to provide the receipt or proof of purchase with your return.
- We cannot accept returns on sale items or gift cards.
How to Request a Return
- Email us at returns@hometoharbour.com. Please include:
- your order number,
- the item(s) you want to return,
- and the reason for returning the item(s).
- Once we confirm that we've accepted your return, we'll send you a return shipping label and instructions on how and where to send your package. Please note that you are responsible for all return shipping fees.
- Once we've received and inspected your return, we will confirm whether the approval status of your return.
- If approved, we'll automatically apply the refund to your original payment method. (Please remember it can take some time for your bank or credit card company to process and post the refund!)
How to Report a Damaged Item
Please inspect your order as soon as you've received it and contact us immediately at returns@hometoharbour.com if the item is defective or damaged.
Exchanges
Unfortunately, we cannot accommodate direct exchanges. The easiest (and fastest) way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
