Frequently Asked Questions
Shipping & Returns
All orders are shipped via UPS and the United States Postal Service.
We ship to physical addresses in the United States only. Unfortunately, we are unable to ship to P.O. or A.P.O. boxes at this time.
Home to Harbour operates as an e-commerce store only. All purchases must be made online and shipped via one of our shipping carriers.
If any of the items you ordered is not in stock, we'll contact you immediately with an estimated shipping date. Of course, you have the option to cancel should the shipping time frame not work for you.
Please note that due to ongoing shipping and logistical constraints, shipping timelines have been extended for many items we offer. For example, there could be a delay between when your shipping label is created and when the carrier (UPS or the United States Postal Service) retrieves the item from our fulfillment center. We will reach out to you immediately should we anticipate a more extensive delay.
Once we ship your order, we'll send you a confirmation email with the tracking info. Please check your spam folder if you're unable to find this email, especially if it's your first time hearing from us. Please note that we're unable to edit shipping addresses once we've shipped your order.
Unfortunately, no. Once you've placed your order, it is immediately placed into our system for processing and shipping. You'll need to return the order once you've received it. Learn more about our returns policy here.
That depends on what you order, as a number of our makers will ship items from their collections directly to you via their own fulfillment centers. If an item is delayed, we will notify you immediately and will ship the item separately at no extra charge.
Should your order be delivered in multiple shipments, you will receive a shipping confirmation email and tracking number for each shipment.
Please allow two to three business days for the shipping carrier to update the tracking information. Oftentimes tracking numbers are sent when we create the label, and your package needs time to leave the warehouse before the delivery status is updated.
It’s an unfortunate reality: We do everything we can to get your item to you in perfect condition, but sometimes damages occur during the shipping process. If you’ve received any damaged or defective items in your order, please contact us immediately at firstname.lastname@example.org.
Unfortunately, we cannot accommodate direct exchanges. The easiest (and fastest) way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Credits & Payments
Enter the promo code in your shopping cart to receive a discount on your order. Please note the discount excludes Home to Harbour e-gift cards. We can only accommodate one promo code per purchase.
Visa, MasterCard, Discover, and American Express. We also accept PayPal and Apple Pay.
Your credit card is charged once you’ve completed your order and it’s confirmed by our system. If an order you placed is subsequently canceled or not shipped for any reason (out of stock, shipping delays, etc.), we will fully refund the charges. Depending on your bank’s policies, your funds should be available to you in two to five business days.
Absolutely. Shopify encrypts every piece of credit card information during transmission and storage, so your data is private and secure when you shop with us.
To redeem an e-gift card, simply enter the gift card code you received in the ﬁeld provided in the shopping cart. Your gift card total will be applied as a method of payment to your merchandise total.
Please note that if there is any balance remaining above the e-gift card amount, you'll need to submit an additional method of payment to complete your order.
Emails & Newsletter Subscriptions
The promo code will be included in a welcome email you should immediately receive after signing up. Be sure to check your spam folder if it’s your first time receiving an email from us.
Please note that sometimes your email provider can temporarily hold the email, which means it can take up to an hour before the welcome email appears in your inbox.
You can quickly update your email address on your Home to Harbour account page. (If you don't have an account with us, register your account over here.) If you're a returning customer having trouble accessing your account page, try resetting your password.
Not at all — we hate it when companies do that, too. We keep all email addresses private.